Nearly 25% of insurance customers churn every year, and one of the biggest reasons isn’t pricing or coverage—it’s poor onboarding. The first few interactions after a policy is sold often determine whether a customer stays loyal or starts shopping elsewhere. Unfortunately, many insurers still treat onboarding as paperwork rather than a relationship-building moment. Insurance customer onboarding is the structured journey ...
The global insurance brokerage industry crossed a major milestone this year, with total revenues among leading firms exceeding $210 billion, marking year-over-year growth of nearly 9%. This surge reflects strong commercial pricing, continued acquisition activity, and expanding demand for risk advisory services across industries. The top 100 insurance brokers list represents the most influential firms shaping global risk placement, employee ...
Most insurance agency owners don’t start their businesses to manage paperwork. Yet, as agencies grow, their most capable people often end up buried in administrative work—issuing policies, chasing endorsements, fixing data errors, and tracking compliance—while revenue-generating opportunities sit on hold. This operational drag is one of the most common (and costly) frustrations across independent agencies. This is where insurance back ...
Imagine financing a $35,000 car, only to have it totaled a year later when it’s worth $28,000. Without gap insurance, you could be responsible for the $7,000 difference out of pocket. That’s where gap insurance comes in, bridging the gap between your car’s actual cash value (ACV) and your outstanding loan. So, how much is gap insurance? On average, it ...