Nearly 25% of insurance customers churn every year, and one of the biggest reasons isn’t pricing or coverage—it’s poor onboarding. The first few interactions after a policy is sold often determine whether a customer stays loyal or starts shopping elsewhere. Unfortunately, many insurers still treat onboarding as paperwork rather than a relationship-building moment. Insurance customer onboarding is the structured journey ...

The global insurance brokerage industry crossed a major milestone this year, with total revenues among leading firms exceeding $210 billion, marking year-over-year growth of nearly 9%. This surge reflects strong commercial pricing, continued acquisition activity, and expanding demand for risk advisory services across industries. The top 100 insurance brokers list represents the most influential firms shaping global risk placement, employee ...

West Virginia has some of the most homeowner-friendly insurance protections in the country, yet most residents have no idea they exist. Many homeowners assume insurers can cancel policies at will or deny coverage for almost any reason. In reality, state law places firm limits on what insurers can and cannot do. Understanding West Virginia homeowners insurance laws is essential whether ...

Hidden within your existing client base lies untapped revenue that many insurance agents overlook. Studies show that increasing client retention by just 5% can result in 25% higher profits, and selling to existing customers is up to 70% easier than acquiring new ones. Enter cross-selling: the practice of offering complementary insurance products to your current policyholders, turning single-policy clients into ...

Industry studies estimate that up to 26% of vehicles on Oklahoma roads may be uninsured, meaning roughly one out of every four drivers could leave you paying out of pocket after a serious accident. That’s a risk many drivers don’t fully realize until it’s too late. This article is a complete, plain-English guide to understanding uninsured and underinsured motorist protection ...

Most insurance agency owners don’t start their businesses to manage paperwork. Yet, as agencies grow, their most capable people often end up buried in administrative work—issuing policies, chasing endorsements, fixing data errors, and tracking compliance—while revenue-generating opportunities sit on hold. This operational drag is one of the most common (and costly) frustrations across independent agencies. This is where insurance back ...

Imagine winning a personal injury case on liability—only to discover the defendant carries the state minimum insurance limits. What looked like a six-figure recovery suddenly shrinks to a fraction of the damages suffered. This scenario plays out more often than many plaintiffs realize, and it usually stems from one oversight: failing to uncover insurance coverage early. Liability limit investigations are ...

In March 2025, a $48 million insurance settlement sent shockwaves through the auto insurance industry—and caught the attention of thousands of New York drivers. The Volino v. Progressive settlement centered on how Progressive calculated payouts for total loss claims, raising serious questions about fairness, transparency, and vehicle valuation practices. At the heart of the case was an adjustment method that ...

  Imagine buying a car you thought was reliable, only to discover weeks later that it had been in a major accident, carries hidden mechanical issues, or comes with financing terms you never agreed to. Unfortunately, this experience is more common than many buyers realize. Car dealerships handle millions of transactions each year, and while many operate honestly, others cross ...

So you want to fly for a living, but which path is right for you? For many aspiring aviators, choosing between a commercial pilot career and becoming an airline pilot is confusing. The terms are often used interchangeably, yet they represent very different career paths. A key truth is that all airline pilots are commercial pilots, but not all commercial ...